:root{--bg:#f4f7fb;--panel:#fff;--text:#162033;--muted:#6b7280;--line:#e5eaf1;--primary:#173b67;--primary2:#245b96;--success:#16805b;--success-bg:#e9f7f1;--open:#b76a00;--open-bg:#fff4df;--shadow:0 10px 30px rgba(23,59,103,.08)}
*{box-sizing:border-box}body{margin:0;font-family:Inter,Segoe UI,Arial,sans-serif;background:var(--bg);color:var(--text)}.topbar{background:linear-gradient(120deg,var(--primary),#102b4c);color:#fff;padding:28px max(24px,calc((100% - 1180px)/2));display:flex;justify-content:space-between;align-items:center}.topbar h1{margin:2px 0 4px;font-size:30px}.topbar p{margin:0;color:#cbd8e8}.eyebrow{font-size:11px;letter-spacing:.18em;font-weight:800;opacity:.75}.eyebrow.dark{color:var(--primary)}
.container{max-width:1180px;margin:22px auto;padding:0 20px 50px}.main-tabs{display:flex;gap:8px;margin-bottom:18px}.main-tab{background:#e7edf4;color:#415269}.main-tab.active{background:var(--primary);color:#fff}
.stats{display:grid;grid-template-columns:repeat(3,1fr);gap:16px;margin-bottom:18px}.stats article{background:var(--panel);border:1px solid var(--line);border-radius:14px;padding:18px 20px;box-shadow:var(--shadow)}.stats span{display:block;color:var(--muted);font-size:13px}.stats strong{display:block;font-size:30px;margin-top:5px}.stats small{color:var(--muted)}
.panel{background:var(--panel);border:1px solid var(--line);border-radius:16px;padding:22px;margin-bottom:18px;box-shadow:var(--shadow)}.panel-title,.report-head{display:flex;justify-content:space-between;align-items:flex-start}.panel-title{margin-bottom:18px}.panel-title h2,.report-head h2{margin:3px 0}.report-head p{margin-bottom:0;color:var(--muted)}.report-actions{display:flex;gap:8px}
.folio-preview{font-family:ui-monospace,Consolas,monospace;background:#eef4fb;color:var(--primary);padding:8px 11px;border-radius:9px;font-weight:800}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.wide{grid-column:1/-1}label{font-size:13px;font-weight:700;color:#354052}input,select,textarea{width:100%;margin-top:7px;border:1px solid #ccd5e1;border-radius:10px;padding:11px 12px;background:#fff;color:var(--text);font:inherit;outline:none}textarea{min-height:105px;resize:vertical}input:focus,select:focus,textarea:focus{border-color:#6d9bc8;box-shadow:0 0 0 3px #e7f0fa}
button{border:0;border-radius:9px;padding:10px 15px;background:var(--primary2);color:#fff;font-weight:750;cursor:pointer}button.secondary{background:#eef2f6;color:#334155;border:1px solid #d9e0e8}.topbar .secondary{background:rgba(255,255,255,.1);color:#fff;border-color:rgba(255,255,255,.25)}.actions{display:flex;justify-content:flex-end;gap:10px;margin-top:16px}.hidden{display:none!important}
.toolbar{display:grid;grid-template-columns:1fr 260px;gap:12px}.toolbar input,.toolbar select{margin:0}.tabs{display:flex;gap:8px;border-bottom:1px solid var(--line);margin:20px 0 10px}.tab{background:transparent;color:var(--muted);border-radius:0;padding:12px 14px;border-bottom:3px solid transparent}.tab.active{color:var(--primary);border-bottom-color:var(--primary2)}.tab span{background:#edf2f7;padding:2px 7px;border-radius:99px;margin-left:4px}
.ticket{display:grid;grid-template-columns:135px 1fr 135px 120px auto;gap:14px;align-items:center;padding:16px 4px;border-bottom:1px solid var(--line)}.ticket:last-child{border-bottom:0}.folio{font-family:ui-monospace,Consolas,monospace;font-weight:850;color:var(--primary)}.desc strong{display:block;white-space:pre-wrap;overflow-wrap:anywhere}.meta{font-size:12px;color:var(--muted);margin-top:5px}.name-tag{display:inline-block;padding:6px 10px;border-radius:999px;font-size:12px;font-weight:850;border:1px solid rgba(0,0,0,.06)}
.name-jesus{background:#dff3e4;color:#24633a}.name-marco{background:#fff2b8;color:#725d00}.name-julieta{background:#f9ddea;color:#8a3e61}.name-susana{background:#dceeff;color:#285d8c}.name-brenda{background:#ffe2c7;color:#8a4b16}
.badge{display:inline-flex;justify-content:center;padding:6px 9px;border-radius:99px;font-size:12px;font-weight:800}.badge.open{color:var(--open);background:var(--open-bg)}.badge.closed{color:var(--success);background:var(--success-bg)}.ticket-actions{display:flex;gap:6px}.small{padding:7px 9px;font-size:12px}.resolve{background:var(--success)}
.empty{text-align:center;padding:40px 10px;color:var(--muted)}.empty-icon{width:48px;height:48px;border-radius:50%;display:grid;place-items:center;background:#edf6f2;color:var(--success);font-size:22px;margin:auto}.muted{color:var(--muted);font-size:13px}
.report-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px}.bar-row{display:grid;grid-template-columns:105px 1fr 42px;gap:10px;align-items:center;margin:16px 0}.bar-label{font-size:12px;font-weight:800}.bar-track{height:18px;background:#eef2f6;border-radius:99px;overflow:hidden}.bar-fill{height:100%;border-radius:99px;min-width:2px}.bar-value{text-align:right;font-weight:800}.fill-jesus{background:#8fd3a0}.fill-marco{background:#ead66d}.fill-julieta{background:#e6a5c4}.fill-susana{background:#8bc2ee}.fill-brenda{background:#efb477}.fill-open{background:#e4b257}.fill-closed{background:#72bd9f}
.table-wrap{overflow:auto}table{width:100%;border-collapse:collapse}th,td{text-align:left;padding:12px;border-bottom:1px solid var(--line);font-size:13px}th{color:var(--muted);font-size:11px;text-transform:uppercase;letter-spacing:.05em}
dialog{border:0;border-radius:16px;box-shadow:0 24px 80px rgba(0,0,0,.25);padding:0}.dialog-card{padding:22px;min-width:340px}.toast{position:fixed;right:20px;bottom:20px;background:#172033;color:#fff;padding:12px 16px;border-radius:10px;opacity:0;transform:translateY(10px);pointer-events:none;transition:.2s}.toast.show{opacity:1;transform:none}
@media(max-width:800px){.topbar{padding:22px 20px}.ticket{grid-template-columns:1fr 1fr}.desc{grid-column:1/-1}.toolbar,.form-grid,.report-grid{grid-template-columns:1fr}.wide{grid-column:auto}.report-head{display:block}.report-actions{margin-top:15px}}@media(max-width:520px){.stats{grid-template-columns:1fr}.topbar{align-items:flex-start;gap:15px;flex-direction:column}.ticket{display:block}.ticket>*{margin-bottom:10px}}
@media print{.topbar,.main-tabs,#ticketsView,.report-actions{display:none!important}body{background:#fff}.container{margin:0;max-width:none}.panel,.stats article{box-shadow:none}.hidden#reportsView{display:block!important}}

button.danger{background:#b42318;color:#fff}.delete{background:#fff;color:#b42318;border:1px solid #efc5c1}.delete:hover{background:#fff1f0}

.account-actions{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.login{max-width:480px;margin:40px auto}.login label{display:block;margin:16px 0}.sync-error{padding:12px;background:#fff2d9;color:#713c00;border-radius:8px}button:disabled{opacity:.55;cursor:wait}#connection{font-size:13px}.dialog-card{min-width:0;max-width:440px}dialog{max-width:calc(100vw - 24px)}@media print{#authPanel,#syncError{display:none!important}body:not(.signed-in) #reportsView{display:none!important}}.remember{display:flex!important;align-items:center;gap:8px}.remember input{width:auto;margin:0}

.ticket-timer{display:block;margin-top:8px;font-size:12px;color:#43546b;font-variant-numeric:tabular-nums}.ticket-timer strong{display:inline!important;font-size:13px;white-space:nowrap}.ticket-timer.running{color:#875100}.ticket-timer.finished{color:#146c4c}.timing-stats{margin-top:18px}.timing-stats strong{font-size:19px}.timing-detail td{vertical-align:top}.timing-detail td:nth-child(2){min-width:180px;max-width:340px;overflow-wrap:anywhere}@media print{.timing-detail{table-layout:fixed}.timing-detail td{min-width:0!important;font-size:9px;padding:5px;overflow-wrap:anywhere}.ticket-timer strong{white-space:normal;font-size:10px}.timing-stats strong{font-size:15px}}

#currentUser{font-size:13px;font-weight:700}.closure-author{margin-top:8px;color:#173b67}